The Ticket

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game

Published Apr 3, 2025 36 min

The future of customer experience starts with smarter listening

Published Mar 27, 2025 39 min

The hidden cost of misdiagnosing customer issues (and how AI can help)

Published Mar 13, 2025 45 min

An AI-first approach: How RB2B created a lean, scalable support system

Published Feb 27, 2025 30 min

Navigating a new era of AI-first customer service

Published Feb 20, 2025 38 min

Why Anthropic chose Fin to transform their customer support

Published Feb 6, 2025 27 min

AI, psychology, and the future of customer support: Insights from Synthesia’s Head of Support

Published Jan 30, 2025 27 min

Scaling Customer Support with AI: Nuuly’s Winning Formula

Published Jan 23, 2025 28 min

A day in the life of a support operations analyst

Published Jan 16, 2025 26 min

The art of AI change management: CS insights from Angelo Livanos of Lightspeed Commerce