The Intercom Blog

Published Jun 16, 2025 4 min

Response Time: Vol. 46

In our latest “Response Time” interview, we ask Emily Bach, Customer Support Team Lead at Mangomint, about their most valuable lesson from working in customer service, and more.

Kate Sugrue

Published May 29, 2025 47 min

Measuring every conversation: How CX Score is changing the game

Published May 19, 2025 2 min

Response Time: Vol. 45

Published May 1, 2025 4 min

Introducing MCP: A new way to connect Fin and your customer data to your business tools

Published Apr 29, 2025 2 min

Building trust through responsible AI: Intercom achieves ISO/IEC 42001 certification

Published Apr 28, 2025 3 min

Response Time: Vol. 44

Published Apr 28, 2025 4 min

Pricing AI agents: What does ‘value-based pricing’ really mean for AI?

Published Apr 9, 2025 6 min

Train Fin to behave like your best agents

Published Apr 7, 2025 2 min

Response Time: Vol. 43

Published Apr 3, 2025 16 min

Gaming support economics: A guide to maximizing ROI in the AI agent era